Primary Purpose
Requirements
- 1 - 2 years relevant experience in a Customer Service Centre environment
- Knowledge of customer service practices and principles in the card industry
Qualifications
- Matric
- RE 5
- FAIS recognized qualification or equivalent is preferred
Competencies
- Knowledge of regulations and compliance function related to FAIS and FICA Act, most importantly PCI Compliance.
- Ability to provide customers with service, support and improve opportunities to increase their consumption of a product or service.
- Excellent communication – both written and verbal.
- Service Excellence - dealing with customers regarding potentially complex financial / emotional situations and ensuring that situations are effectively resolved to the benefit of the business and the customer without escalation to team leader
- Proficient in relevant computer applications (Ms Office)
- Ability to connect with the Customer, understand their needs and design a solution bringing together wide variety of services.
- The ability to connect, build relationships and communicate information relevant to the stakeholder groups depending on their level of work in the.
This position is advertised in line with our commitment to Employment Equity.