Primary Purpose
- Provide Front line service to customers utilising knowledge of the Fleet Finance and Management's service offering
- Accountable for day to day managing of the administration of the region thereby ensuring service to both internal and external customers
- To ensure operational requirements of client base is satisfied accurately and timeously as laid out by the policies and procedures
- Assist with all interdepartmental challenges in order to get customer satisfaction
- Minimise SLA credits to maximise profits
- Service delivery management in line with agreed service levels and ensure compliance
Requirements
- 3 years’ administration experience preferably in a fleet leasing environment
- Knowledge of Road Traffic Act and Legislation
- Advanced Excel
Qualifications
- Matric
- Preferably a Diploma or Degree in Office Administration or Transport Management
Competencies
- Advanced Excel skills
- Control and manage flow of work
- Energetic – get involved in the job and meet objectives
- Analytical – pay meticulous attention to detail
- Discipline – meet deadlines
- Resilient – manage pressure, adaptive to a changing environment
- Optimistic and cheerful – working with a team one needs to remain bright and cheery and encourage innovation and forward thinking
- Incumbent to exercise judgement within defined parameters
- Great interpersonal skills
- Computer literacy skills
- Good knowledge of FML service, legislation, policies and procedures
- Ability to manage pressure on a day-to-day basis
- Excellent communication skills (both verbal and written)
This position is advertised in line with our commitment to Employment Equity.