E-commerce and Integrated Solutions Specialist

To our future E-commerce and Integrated Solutions Specialist

Are you intrigued by achieving new merchant sales targets for E-commerce and Integrated Solutions including POS for the relevant region, Inclusive of cross-selling of all other banking products & services, to ensure continuous customer & product growth. Do you enjoy operating in an ecosystem environment?

At Bidvest Bank we know that to achieve our strategic objectives and deliver on our vision to change the way banking is done, we need new ways of thinking, and we are looking for you to be part of our journey as our E-commerce and Integrated Solutions Specialist and together move our strategy forward.

With your expertise you will be responsible for managing relationships with customers & potential customers, including BB Group Company, Group Company reach, third party processors, partners & stakeholders.

You will also train new customers and staff on acquiring payment processing methods / procedures, equipment & devices

Your day at Bidvest Bank will involve:

Financial Management

• Identify acquiring & merchant sales opportunities and offer solutions appropriate for the merchant’s requirements, goal & objectives by applying the tools which outlines the products merchants currently have and the propensity for new product take-up, in order to continually grow the customer base
• Understand the complexities & dynamics of the sales acquiring / merchant targets, achieve and exceed these consistently
• Adopt a commercial approach to appropriate cost-to-service, versus value generation to achieve the agreed business turnover and other revenue targets
• Achieve and exceed the agreed merchant service fee targets by negotiating additional charges, pricing and any other applicable fees relevant to the product / solution presented to and sold to the merchant and / or prospective merchant
• Participate in the design and execution of the respective Regional Sales plan, to ensure that targets are delivered through ‘cross-selling’ and in order to grow the organisation’s customer base
• Action and manage all sales leads received from potential merchants, as well as all internal business partners within the agreed service level agreements and turnaround times, end-to-end

Customer Centricity

• Improve key relationships and change the acquisition methodology with internal business partners / stakeholders
• Identify stakeholder requirements and expectations, in order to develop effective stakeholder / partner engagement plans
• Continuously relationship manage all merchants in the respective region and ensure that an effective and efficient relationship model remains in place, in order to retain merchants within the allocated portfolio
• Meet and attend to internal & external meetings if, when and where required
• Engage with the business partners / stakeholders with the direct aim of promoting the value proposition of BB Merchant Services & Customer Solutions
• Take & accept primary responsibility for merchant satisfaction through excellent service delivery, by ensuring that BB Merchant Services & Customer Solutions become the market leader in terms of service excellence in end-to-end delivery and turnaround.

Process and Procedures

• Adhere to the laid down sales processes & procedures within the BB Merchant Services & Customer Solutions frameworks / parameters
• Complete new applications and ensure that process is finalised within the agreed service level turnaround times with a continuous follow-up on progress of outcomes, end-to-end
• Continually add value to the BB Merchant Services & Customer Solutions team, with on-going feedback and market related information & intelligence
• Understand and conform to the content of the organisations policies & procedures with specific reference to the vehicle, travel & mobile policies

Team Work

• Maintain a positive attitude, drive and promote the sharing of knowledge & experience and remain open to constructive feedback and criticism of performance
• Interact closely with various members of the supporting and operational environments to ensure that requirements and expectations of customers are met at all times – be a team player
• Contribution to level of teamwork, accountability, delivery, quality & speed of information shared, contribution to efficiency & effectiveness of the environment
• Effort to build & maintain quality inter-personal relationships
• Respond openly to feedback and promote harmony and teamwork in the sales team

Learning and Growth

• Take ownership for driving own career development and stay abreast of Industry changes within areas of expertise
• Preparation and signing-off of a Training / Skills development plan
• · Achievement of objectives / milestones set out in the development plan

The ideal candidate will be in possession of:

• Matric
• Degree / Diploma in Business related field (ideal)
• 5 years’ plus experience in the payments and / or banking industry, preferably with acquiring, card and / or merchant experience. Customer focused and understanding the sales dynamics and targets.
• Payments knowledge both within the issuing and acquiring environments.
• Technical competencies required:
• Knowledge of Banking / Financial Services sales, products & services environment
• Strong business acumen
• Ability to influence behaviour
• Relationship management & networking skills
• Knowledge of payments industry (both within the issuing and acquiring of a Financial Institution’s Card Division
• Objective & deadline driven
• Knowledge of Visa & Master Card settlement & payment processes
• Understanding of sales teams & targets dynamics
• Strategic Thinking
• Enthusiasm, energy, drive & resilience

This position is advertised in line with our commitment to Employment Equity.