PRIMARY PURPOSE
Management of the Card Acquiring portfolio to ensure sustainability and competitiveness through developing features and solutions; ownership of the income statement to drive revenue and reduce costs; conducting market research; generating product requirements; sales and marketing initiatives; determining specifications production timetables; pricing; time-integrated plans for product introduction; developing strategies for the product in line with the Bank’s strategic objectives; whilst ensuring that the appropriate governance is applied.
TECHNICAL COMPETENCY REQUIREMENT
- Product management skills
- Advanced understanding of acquiring value chain
- Knowledge and understanding of business drivers.
- Practical application of knowledge and skills to drive business growth and meet customer needs.
- Analytical, confident, and competent self-starter with excellent organizational skills
- Deadline- and target driven with a high attention to detail.
- Excellent written and verbal communication skills with a strong ability to influence and negotiate.
- Work well under pressure, resilient and manage stress effectively.
- Advanced knowledge of the regulatory environment in payments, including industry bodies such as PASA, Bankserv and Card Schemes such as MasterCard, Visa, Dinners Club, American Express etc.
- Advanced knowledge of the Card Acquiring business including Physical Point of Sale, Mobile Point of Sale, E-commerce and Integrated Solutions as well as payment form factors such as cards, mobile phones, stickers etc.
- Good business acumen with the ability to anticipate problems and identify possible preventative measures.
- Strong relationship building and teamwork skills
REQUIRED MINIMUM EDUCATION AND TRAINING
- Bachelor’s degree in commerce or equivalent.
- Post Graduate qualification in Commerce would be ideal.
REQUIRED MINIMUM WORK EXPERIENCE
- 7 years’ work experience, of which 4 years was in product development and/or management and 2-3 years general banking experience
KEY PERFORMANCE AREA (KPA)
FINANCIAL MANAGEMENT
- Partner with Finance Team to produce budgets and forecasts.
- Manage product to deliver financial budget.
CUSTOMER CENTRICITY
- Demonstrate understanding of merchant solutions customer.
- Demonstrate understanding of broader PBB customer and how Merchant Solutions fits into the ecosystem.
- Ensure Merchant Solutions meet Payments Industry requirements and addresses the customer needs.
OPERTIONAL EXCELLENCE
- Partner with key internal stakeholders to deliver competitive product.
- Manage internal and external stakeholders to minimise downtime and negative impact on customers.
DATA MANAGEMENT
- Use Bank MIS capabilities and reports such as the Trigger report to derive business insights that will be used to manage product and enhance value to customers
STAKEHOLDER MANAGEMENT
- Ensure Card Scheme compliance.
- Ensure PASA industry compliance.
- Manage relationship with internal stakeholders: FCU, Risk, CCC, Audit, Legal etc.
- Maintain close relationship with frontline staff and Regional Managers.
PRODUCT DEVELOPMENT
- Develop compelling CVP.
- Introduce product enhancements to remain competitive.
LEARNING AND GROWTH
- Take ownership for own career advancement.
- Manage self and others through change.
This position is advertised in line with our commitment to Employment Equity.